Community Living Coordinator II – Case Manager

(Bi-lingual English/Spansh)

Primary Location: Ventura County

Function:    Case Management/Coordination of Individual Residential Supports &  Services/Oversight

Exempt

Primary Supervisor:  AFHA Program Director

Seeking notable and outstanding people who are caring, driven, passionate, strive for excellence, and who want to work with our team. 

Community Options Integrated Services, Inc. (COIS ) provides customized residential supports to individuals with Developmental and Intellectual Disabilities in private homes certified by our agency. We are an Adult Family Home Agency. California’s first!

In the role of Community Living Coordinator (CLC), you could be just who we are looking for.   

COIS is seeking passionate and experienced case managers who can creatively and responsibly monitor our certified family homes in the community. Each of these private residences has been certified by COIS to provide a home for one or two of our clients. Every home has a Certified Family Home Provider who is our partner and is entrusted to nurture, care for, supervise, and monitor individual service plans for day to day supports at home and in the community.

As a CLC, you will work under the supervision of a Program Administrator to provide case management services for the individuals who we support and serve. You represent the first line and play a very active oversight role in each home’s quality of care. You are a facilitator for the people we support, as well as their advocate, and provide quality assurance and oversight for checks and balances in regard to health, safety, and well being.

You are the supervisor and manager of the certified family, as well as each staff member who assists in supporting the certified family home and client. Therefore, critical parts of this position include coordinating supports and participation with clinical staff, families, the state department, other agencies, and the regional center.

We welcome your creativity and the drive that you bring to our agency. Together, there is so much we can achieve with successful implementations and a passion for excellence.

Bring your skills and expertise, drive, dedication, and passion to the table, and consider  joining our dynamic and dedicated team.

ESSENTIAL DUTIES & RESPONSIBILITIES

Responsibilities include, but are not limited to:

Coordinate services and supports for individuals residing in certified adult family homes.

Discuss and facilitate progress toward goals with each person, their family home provider, and significant others, as desired and appropriate.

Coordinate and facilitate meetings regarding individual support needs, objectives, and futures planning.

Facilitate meetings, monitoring, and quality service reviews/audits at least monthly for each individual in a caseload. These visits are conducted in person at the family home, with providers and the person being served.

Coordinate and consult with clinicians and specialists concerning treatment plans and/or support plans for implementation.

Implements and coordinates each person’s Person-Centered Plan, Individual Support/Service Plan (ISP), and individual Program Plan (IPP).

Develop, write, maintain, and track each individual’s progress using a combination of traditional and cloud-based case documentation systems.

Respond to urgent and/or emergency calls during and after business hours.

Document and record case management activities, progress, regulatory requirements, and service requirements in a timely fashion.

Create, organize, and maintain databases and all files.

Provide quality leadership and quality relationships with staff, contractors, clients, family members, customers, and professional agencies in the community.

Document and report issues of corrective action, special incident reports, alleged abuse, and other matters impacting each client’s quality of life and/or corporate business.

Participate in and contribute to management meetings, quarterly mandatory in-service meetings, and other meetings required by COIS  .

Successfully complete the regional center’s residential services orientation.

Able to make logical decisions, be detail-oriented, well-organized, personable, professional, willing to learn, and able to communicate with people of diverse cultures and lifestyles.

Work collaboratively to assist clients in relocating to or from a certified family home.

SUPERVISORY RESPONSIBILITIES

Manage a client caseload of approximately 1:15/16, and responsible for managing between one and fifteen certified family home situations. Supervise several respite staff members who provide support to clients on the caseload. Carry out COIS  ’s policies, procedures, regulatory requirements, contractual obligations, and applicable laws. Other supervisory responsibilities include training employees and family home providers, addressing complaints, and resolving problems.

QUALIFICATIONS

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education and/or Experience

Bachelor’s degree in psychology, social work, or a related field is highly preferred and/or at least five  years of management experience in providing residential supports to people with developmental disabilities.

Language Skills

Ability to read, analyze, and interpret basic clinical treatment plans, basic spreadsheets, reports, state regulations, policies and procedures. Ability to respond to common inquiries or complaints from clients, contractors, families, employees, community agencies, regulatory agencies, and other businesses in the community. Ability to write program plans that may or may not conform to a prescribed style or format. Ability to effectively present information to clients, contractors, families, employees, community agencies, regulatory agencies, and other businesses in the community.

Must be bilingual (English/Spanish).

Mathematical Skills

Ability to understand and perform basic mathematical concepts and calculations, and develop basic spreadsheets and monitoring checks and balances of each client’s SSI information/personal and incidental finances.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to identify and access generic and community resources that are essential in providing quality services and supports.

Organizational Ability

Ability to perform the duties of the job involves prioritizing needs and demands, as well as close attention to detail. Maintaining and organizing files as per agency protocol is critical. An employee must demonstrate the ability to maintain updated paperwork/documentation, schedules, and appointments.

Technical Ability

Ability to operate a desktop computer and competency in general functions of Microsoft Windows utilizing MS Word, and MS Excel basics. Ability to generate and retrieve, send, and respond to e-mail.  Proficient in utilizing internet search engines and databases. Ability to utilize our cloud-based case management system for documentation and agency acuities.

Certification, Licenses, Clearances, & Registrations

To perform the duties of this job, an individual must possess reliable daily transportation, maintain vehicle insurance for the automobile used to perform the functions of this position, and maintain a valid California Driver’s License.

COIS must obtain initial and ongoing criminal background clearances from the Department of Justice, Department of Developmental Services, and in some instances the Federal Bureau of Investigation as per Welfare and Institutions Code-Title 17.

Successful completion and maintenance of CPR/1^st Aid and Water Safety Instruction are requirements for employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hand to finger, handle or feel, reach with hands and arms, talk or hear, and taste or smell. The employee frequently is required to climb, balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

Transporting to and from home locations and other community locations is an essential component of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.